Terms and Conditions

Welcome to Janta Ecoware! We're thrilled that you're interested in our eco-friendly tableware products. Before you make a purchase or use our services, we kindly ask you to read these Terms and Conditions carefully. They outline the important agreement between you (our valued customer) and Janta Ecoware. By using our products and services, you agree to be bound by these Terms. If you have any questions or concerns, please don't hesitate to contact us.

1. Our Products and Services
   1. Product Description: At Janta Ecoware, we create and deliver eco-friendly tableware products that are kind to the planet. Our range includes plates, bowls, cups, and utensils made from sustainable materials like bamboo, palm leaf, and sugarcane fibre. We take pride in offering you high-quality, durable, and environmentally friendly alternatives.
   2. Product Availability: We do our best to keep our products in stock, but sometimes availability may vary. If a product you want is temporarily unavailable, we may suggest alternative options.
   3. Delivery: We offer delivery services across Australia. Delivery times and charges may vary based on your location and the number of products ordered. We always strive to deliver your order within the estimated timeframe, but please understand that unforeseen circumstances might cause delays.
2. Placing Orders and Payments
   1. Placing Orders and Payments: To place an order, we'll need some information from you, such as your name, contact details, and delivery address. By placing an order, you confirm that you're at least 18 years old and authorized to enter into a binding contract.
   2. Order Confirmation: Once you've successfully placed an order, you'll receive an order confirmation email with all the details. Please note that this confirmation doesn't guarantee acceptance of your order. It depends on product availability and our acceptance.
   3. Payment: We accept various payment methods, including credit/debit cards, BPAY, and other available options. When making a payment, please ensure that the total amount specified at checkout, including taxes and delivery charges, is covered.
3. Cancellations and Returns
   1. Order Cancellations: If you need to cancel your order, please let us know within 24 hours of placing it. We may not be able to accept cancellation requests received after this timeframe or when the order has been shipped.
   2. Returns and Refunds: Your satisfaction is important to us. If you receive a defective or damaged product, please inform us within 48 hours of delivery. We may request photographic evidence to assess the issue. If your return is approved, we'll either replace the product or provide a refund, excluding any shipping charges.
4. Intellectual Property
   1. Ownership: We take pride in our intellectual property rights, including our website content, trademarks, and logos. Please respect our ownership and refrain from using, reproducing, modifying, or distributing any of these materials without our prior written consent.
5. Limitation of Liability
   1. Disclaimer: While we strive to provide accurate and reliable information, please understand that we cannot guarantee the accuracy, completeness, or reliability of all the information on our website or related to our products and services. Your use of our products and services is at your own risk.
   2. Limitation of Liability: We want you to have a positive experience with us, but we cannot be held liable for any damages or losses arising from your use of our products and services. We encourage you to reach out to us if you have any concerns, and we'll do our best to assist you.