Return Policy

Effective Date: 26/04/2023

Thank you for choosing Janta Ecoware as your trusted provider of eco-friendly tableware. We take pride in our products and strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange a product. This Return Policy outlines the guidelines and procedures for returns and exchanges with Janta Ecoware.

1. Eligibility for Returns and Exchanges:
   1. Unused and Unopened Products: To be eligible for a return or exchange, the product(s) must be unused, in their original packaging, and in the same condition as when they were received.
   2. Valid Proof of Purchase: A valid proof of purchase, such as an order number, invoice, or receipt, is required for all returns and exchanges.
   3. Time Limit: Returns or exchanges must be initiated within 14 days from the date of purchase.
2. Returns and Exchanges Process:
   1. Contact our Customer Service: To initiate a return or exchange, please contact our customer service team by phone or email. Provide them with your order details, including the order number and the reason for the return or exchange.
   2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and guide you through the return process.
   3. Secure Packaging: Ensure that the product(s) are securely packaged to prevent any damage during transit. We recommend using the original packaging whenever possible.
   4. Return Shipping: You will be responsible for the cost of shipping the product(s) back to us, unless the return is due to our error or a defective product.
   5. Refund or Exchange: Once we receive the returned product(s) and verify their eligibility for return or exchange, we will process the refund or initiate the exchange as per your request.
3. Refunds:
   1. Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is unavailable, we may issue the refund via an alternative method.
   2. Refund Processing Time: Please allow up to 5 to 7 business days for the refund to be processed and reflected in your account. The processing time may vary depending on your bank or payment provider.
4. Exchanges:
   1. Exchange Availability: Exchanges are subject to product availability. If the requested exchange item is not available, we will process a refund for the returned product(s).
   2. Exchange Shipping: Janta Ecoware will cover the cost of shipping for the replacement product(s) in the case of an exchange due to our error or a defective product. In other cases, the customer will be responsible for the shipping costs.
5. Non-Returnable and Non-Exchangeable Items:
   1. The following items are non-returnable and non-exchangeable unless they are received in a damaged or defective condition:
      • Products that have been used or are not in their original packaging.
      • Customized or personalized products.
      • Perishable goods.
6. Damaged or Defective Products:
   1. If you receive a damaged or defective product, please contact our customer service team immediately. We may request supporting evidence such as photographs to assess the damage or defect. We will arrange for a replacement or refund, including any associated shipping costs.
7. Change of Mind:
   1. Please choose your products carefully as we do not accept returns or exchanges for change of mind.
8. Contact Information: